📢 Job Opening at NAWEC
Position: Senior Regional Manager – LRR/NBR
The National Water and Electricity Company (NAWEC) is pleased to invite suitably qualified individuals to apply for the vacant position of Senior Regional Manager, LRR/NBR.
This role will oversee the operations and performance of NAWEC’s LRR/NBR regional offices, ensuring efficient service delivery, compliance with company standards, and customer satisfaction. The position requires strong leadership, strategic thinking, and operational management skills.
🔹 Key Responsibilities
- Oversee delivery of customer services across electricity and water in the assigned region
- Manage new connections, meter reading, payments, service quality, and customer complaints
- Lead and mentor regional teams to achieve performance targets
- Translate Group Customer Service Plans into a Regional Business Plan with measurable KPIs
- Report systematically to the Group Customer Services Director and Chief Operating Officers, Electricity and Water
- Collaborate with electricity, water, finance, HR, and corporate services units to improve service delivery
- Ensure safety programs, budget management, and stakeholder engagement are effectively implemented
🔹 Requirements and Qualifications
- Master’s degree in Economics, Marketing, Business Administration, or Management
- Minimum of 10 years’ work experience, with at least 5 years at a senior level in water or electricity utilities (or similar scale and complexity)
- Strong leadership, team-building, and strategic planning skills
- Proven ability to drive performance improvement and manage change
🔹 Competencies
- Strategy Development: Contributes to Customer Services Vision, Values, and strategic plan
- Business Planning: Ability to develop a Business Plan for LRR/NBR and align with group strategies
- Change Management: Proactively leads change initiatives
- Team Building: Builds strong teams and motivates them to deliver targets
- Leadership: Inspires by articulating vision and leading by example
- Professional Knowledge: Keeps up to date with electricity and water technologies
- Results Orientation: Achieves and surpasses targets through monitoring and performance management
- Systems: Harnesses IT to solve customer service challenges
- Operational Procedures: Pursues continuous improvement initiatives
- Staff Development: Recognizes the strategic importance of a trained workforce
- Analytical Skills: Solves complex problems and makes sound decisions
- Stakeholder Management: Identifies and responds appropriately to stakeholder needs
- Safety: Energized by improving safety standards and preventing loss of life
- Financial Acumen: Ensures decisions are fiscally responsible and budget sensitive
🔹 Compensation and Benefits
Competitive and attractive.
🔹 How to Apply
Interested candidates should send an email to recruitment@nawec.gm, referencing the position being applied for. Applications must include:
- Curriculum Vitae (CV)
- Cover Letter (both in PDF format)
🗓️ Closing Date: 09th January 2026 (Close of Business)
📄 Download Full Job Advert (PDF):