Career Opportunities

VACANCY ANNOUNCEMENT

We are pleased to announce the opening of two vacant positions in the Electricity and Water Business Units respectively with functional reporting line to the Group Finance Director. These are:

Finance Manager – Water and Sewerage Business Unit

Finance Manager – Electricity Business Unit

Female Candidates are encouraged to apply. Detailed Job Description for the above-mentioned positions is attached.

How to Apply.

Please send an e-mail to recruitment@nawec.gm expressing your interest and indicating the position you are interested in along with a brief resume. Your resume should be no more than 2X A4 pages and should include basic information including name, contact details, address, date of birth, education and qualifications along with a brief listing of your employment to date.

Deadline for submission of applications is 28^th July 2023

Job Description NAWEC

Positions	Finance Manager: Water& Sewerage Business Unit [WSBU] Finance Manager: Electricity Business Unit [EBU]
Role Summary	Overall control and responsibility for NAWEC WSBU/EBU Financial Management
Reporting Relationships	Reports directly to the Chief Operating Officer of the Water & Sewerage Business Unit (Position 1)/ Chief Operating Officer of the Electricity Business (Position 2) Unit and functionally to the Group Finance Director.
Duties and Responsibilities	Provides leadership in the business unitwith respect to NAWEC’s Finance and Accounting strategy, to optimise the company’s financial performance and strategic position.Contributes to the development of company strategy in the business unit and with the Group Finance Director across all areas of the business, challenging assumptions and decision-making as appropriate and providing financial analysis and guidance on all business unit activities, plans, targets and business drivers.Implement appropriate Financial & Accounting structures for the business unit with the support and guidance of the Group Finance Director.Puts in place , mentors and develops an appropriateFinance and Accounting team in the business unit and monitors their performance by means of key performance indicators.Supports the Group Finance Director in ensuring that company financial systems are robust, compliant and support current activities and future growth.Ensures development of corporate budgeting processes and oversees the Annual Budget preparation and its subsequent monitoring and management throughout the business Unit. Implements accounting, finance and cash management policies, as set by the Group Finance Director in the business unit.Have a key role in the preparation of the management accounts, budget monitoring and reporting and financial accounting and reporting for the business unit in a timely fashion as required by the Group Finance Director. Corporate finance: implement company policies regarding, capital investment appraisal, disposals and acquisitions, as appropriate to the business unitEstablishs a high level of credibility and manages strong working relationships with key stakeholders
Requirements and Qualifications	Qualified financial accountant (ACCA or ACA or equivalent) Minimum 5 years’ experience working in the field of financial accounting or financial audit
Competences
Competancy	Detail
Strategy Development	Understands the exigencies of a developing and changing Water & Sewerage Industry and contributes proactively and objectively to corporate strategy development
Business Planning	The capacity to contribute to the development of a Vision and Business Plan for the business unit that reflects corporate strategies and financial Ability to build strong a financial team and to motivate them to deliver Business plan and vision realities
Leadership and Management	Inspires the finance and accounting team of the business unit by articulating divisional vision, leading by example and supporting Corporate change initiatives
Professional Knowledge	Maintains constant self-improvement by staying up to date with developments in the financial discipline and ensures team are similarly developed
Results and Performance	The ability to drive for achieving and surpassing targets and achieves this by division Business Plan monitoring , actively delegating authority and proactively developing a Performance Management regime for staff
Policies and Procedures	Understands the criticality of Finance Policy and Procedures and is constantly pursuing initiatives for continuous improvement
Systems	The ability and drive to harness information technology to assist Finance in solving its system issues
Company Financial “watchdog”	Capacity to identify early potential challenges for the business unit across the financial spectrum including cash flows, expenditure, controls and diligence and generate timely actions
Financial Information	Understanding of organisational need for timely and accurate management information and delivers it
Staff Development	Grasps the strategic force of a well trained and developed workforce and their potential to develop the Finance and Company vision
Analytical Skills	The ability to visualise, articulate and solve both complex and uncomplicated problems and make decisions that make sense based on all available information
Product Knowledge	Understanding of the business unit role and the services it provides to NAWEC Customers
Stakeholder Management	Is sensitive to the importance of stakeholders, their identification and development of appropriate responses

VACANCY ANNOUNCEMENT

How to Apply. Please send an e-mail to recruitment@nawec.gm expressing your interest and indicating the position you are interested in along with a brief resume. Your resume should be no more than 2X A4 pages and should include basic information including name, contact details, address, date of birth, education and qualifications along with a brief listing of your employment to date. Please do not send certificates at this stage.

Position	Senior Communications and PR Manager
Salary Scale	B
Role Summary	Responsible for the development, and promoting positive public awareness of the NAWEC through external communications, continuous improvement, delivery, shaping, and maintaining NAWEC’s reputation and brand
Reporting Relationships	Reports directly to Group Corporate Services Director
Duties and Responsibilities	Develop and implement effective communication strategies that raise awareness of the transformative reforms NAWEC is undergoingAdvise management on messaging and support delivery of regular messages via appropriate channels. Develop and implement the brand image in coordination with customer serviceOversee all internal and external communications, ensuring consistent and engaging messages. Plan and manage the design, content, and production of all marketing and communications materials.Supervise projects to guarantee all content is publication-ready.Create communication and marketing campaigns for new products and milestones, launches, events, and promotions.Lead the Communication and Public Relations staff, including quality control of all outputs and identify and organise appropriate communications training as neededEnsure timely and effective responses to emerging issuesCoordinate effectively with other departments, in particular customer services. Support regular management interviews and audio recordings. Manage budgeting process to ensure plans can be implementedWork effectively with all peers and stakeholders and especially with Electricity and Water Business Units, Group Finance, Group Human Resources and Group Corporate Services to negotiate and influence customer service improvements, PR and Brand Image of NAWEC.Carries out specific business wide tasks/projects as required from time to time
Requirements and Qualifications	Must have a a recognized Professional 3rd Level Qualification. Bachelor degree in journalism, PR, marketing or related field. Must have at least 5 years working experience in a similar role

Competency	Detail
Strategy Development	Understands the exigencies of a developing and changing Electricity and Water Industry and contributes to the development of Customer Services Vision, Values and strategic plan
Change	Understands change principles and proactively leads change
Team Building	Ability to build strong teams around communication, PR and digital platform in reaching out to NAWEC customers
Leadership and Management	Inspires team by articulating strategic and operational messages clearly, leading by example and taking initiatives on when, where and how to communicate
Professional Knowledge	Maintains constant self-improvement by staying up to date with Electricity and Water technologies and translates into Customer Service improvements
Operational Procedures	Understands the criticality of disseminating Operational information that might affect NAWEC’s service delivery
Visionary	Has a clear view of what needs to be achieved
Analytical Skills	The ability to visualise, articulate and solve both complex and uncomplicated problems and make decisions that make sense based on all available information
Stakeholder Management	Sensitive to the importance of stakeholders, their identification and development of appropriate responses
Strategic Outlook	Have a clear understanding of being strategic about communication. Appreciate the need to champion a communication strategy

Position	Senior Legal Services Manager/Company Secretary
Salary Scale	B
Role Summary	Guide NAWEC Management about the day-to-day management of the organization, including compliance with legal and statutory requirements. Post holder will serve as the principal legal adviser to both the Board and Management.
Reporting Relationships	Reports directly to Group Corporate Services Director
Duties and Responsibilities	organising, preparing agendas for, and taking minutes of board meetings and annual general meetings (AGMs).maintaining statutory books, including registers of members, directors, and secretaries.dealing with correspondence, collating information, and writing reports, ensuring decisions made are communicated to the relevant company stakeholders.contributing to meeting discussions as and when required, and advising members of the legal, governance, accounting, and tax implications of proposed policies.monitoring changes in relevant legislation and the regulatory environment and taking appropriate action.liaising with external regulators and advisers, such as lawyers, Regulator, and auditors.transcribing and proofreading legal documents.taking responsibility for the health and safety of employees and managing matters related to insurance and property.developing and overseeing the systems that ensure the company complies with all applicable codes, in addition to its legal and statutory requirements.Handling correspondences before and after meetings, collating information and writing reports.maintaining current awareness about company law, including occupational health & safety laws, labour laws and other regulatory requirements. maintaining the register of shareholders and monitoring changes in share ownership of the company; taking a role in share issues, Power Purchase Agreements (PPAs) and takeoversSupervise the work of the Legal team.Any other duties assigned by the Managing Director.

Competency
Analytical & Critical thinking	Has capacity to analyse often complex processes and develop sensible conclusions and recommendations
Compliance Driven	Ability to assess and advise on compliance issues in all operations of the company
Communication	Appreciates the value of good communications and is able to report clearly and logically verbally and in writing
Decision Making	Ensure independence is maintained in decision making and advisory responsibilities
IT Knowledge	Maintains up do date facility with IT especially as it pertains to systems and processes
Business Acumen	Is sensitive to the business implications of the role and makes sound business judgements and recommendations
Self-motivation	The determination and confidence to see things through to conclusion
Meticulousness	Maintains a constant attention to detail
Confidentiality and Discretion	Ability to keep confidential and classified documents and decisions in confidence. Ensure all such are availed on a need-to-know basis
Professional Knowledge	Stays up to date with current legal happenings, instruments, and guidelines
Company knowledge	Understands how NAWEC electricity and water operates at all levels

VACANCY ANNOUNCEMENT

NAWEC is pleased to inform suitably qualified Gambians of the opening of two vacant positions. The job descriptions, position details and person specifications are as follows:

Senior Manager, Facilities, Transport and Security

Position	Senior Manager, Group Facilities, Transport, and Security Services
Salary Scale
Role Summary	Responsibility for the acquisition, control, accountability, maintenance, utilization, and disposition of NAWEC’s property and transport.
Reporting Relationships	Reports directly to Group Director Corporate Services but works closely with COO Electricity and Water/Sewerage
Duties and Responsibilities	Property Develops and maintains NAWEC,s approved medium and longer-term property strategies and plans that take account of NAWEC’s strategic plan 2019-2025. Develops NAWEC’s policies around property asset ownership leasing. Acquires and disposes of property assets in accordance with Nawec property strategies and policies. Maintain records of all NAWEC property assets including legal titles. Plans and executes property maintenance programmes. Manages immediate office needs and allocation tasks. Transport Develops NAWEC transport policies embracing fleet configuration, purchase/leasing, vehicle usage, vehicle asset management. Acquires and disposes of vehicle assets in accordance with policy. Develops and manages modern fleet asset management software with special attention to transport performance. Puts in place planned vehicle maintenance programmes. Security Oversees the security portfolio and operations of NAWECDevelops and maintain a robust and safe security infrastructure to safeguard employees and assets across NAWEC facilities Collaborates with NAWEC Group Directors to determine the organization’s security needs Builds a culture of safety, security awareness, and preparedness including rolling out security policies and procedures General Contributes to the development of annual opex and capex budgets. Develops annual plan with KPI’s and reports monthly Develops safety programme in conjunction with Group Health & Safety Environment and Security Manager
Requirements and Qualifications	Third-level qualification with extensive experience in a utility of similar size and scope to Nawec especially in the area of Asset management

Competancy	Detail
Financial	An understanding of finance and accounting, as it pertains to the acquisition, maintenance and disposal of assets
Systematic	Plans carefully and foresees obstacles in plenty of time
IT Literate	Thorough knowledge of computer and database applications especially conversant with Project Management systems software
Analytical Skills	The ability to visualise, articulate and solve both complex and uncomplicated problems and make decisions that make sense based on all available information
Stakeholder Management	Is sensitive to the importance of stakeholders, their identification and mobilisation in support of objectives and plans

Senior Manager, Strategic Planning and Policy

Position	Senior Manager, Strategic Planning and Policy
Role Summary	Overall responsibility for NAWEC’ s long term Master Planning and Strategic Business Planning
Reporting Relationships	Reports direct to Group Projects & Planning Director but works closely with NAWEC technical Departments , Corporate Directorates especially Finance, Head of Project Development and Head of Policy and Monitoring & Evaluation
Duties and Responsibilities	Master Planning Develop a master plan for NAWEC’s Electricity, Water & Sewerage to serve as a blueprint for the future growth and expansion of the business infrastructure. Contribute to and incorporate consultant-led Roadmap work into the master plan and reflect the strategic vision, mission and values and relevant aspects of Gambian National Development plans. Translate Masterplan/Roadmap/ Strategic Business plans / National plans into prioritised potential projects and obtain outline approval. Develop a rolling 5-year capital budget and obtain organisational and stakeholder approval annually. Strategic Business Planning Care and Maintenance to Nawecs Strategic Business Plan including:- Annual review of plan to reflect emergent issues. Periodic major plan updates Monitoring of Strategic Plan progress via Departmental annual business plans and the various Business Objective KPI’s. Monthly KPI performance reporting to NAWEC executive management and Quarterly reporting to the Board of NAWEC.
Requirements and Qualifications	3^rd Level Degree ideally to Masters level with a minimum of 10 years’ experience in planning at a strategic level in an organisation of similar scope and scale to Nawec. Good understanding of electricity and water businesses. A Masters Degree in Business Administration would be an advantage.

Competancy	Detail
Visionary	Has the capacity to envision the future based on extensive experience and knowledge.
Systematic	Plans carefully and foresees obstacles in plenty of time.
Analytical Skills	The ability to visualise, articulate and solve both complex and uncomplicated problems and make decisions that make sense based on all available information.
Stakeholder Management	Is sensitive to the importance of stakeholders, their identification, and mobilisation in support of objectives and plans.
IT savvy	Comfortable in modern IT environment, excellent with MS suite and able to exploit IT systems for business use especially for strategic analysis.
Team Building	Finds, recruits and develops the best people for the supporting team.
Professional Knowledge	Maintains constant self-improvement by staying up to date with developments in Strategic Planning and Utility business.
Results and Performance	The ability and drive to achieve and surpass targets.

Deadline for submission of applications is 15^th December 2022

VACANCY ANNOUNCEMENT

NAWEC with the support of Government and partners is undertaking a major program of transformation and change designed to modernize its infrastructure and re-engineer its systems, procedures, and organization. This includes a determination to radically improve services throughout the country by improving business processes. Central to this is a skilled and competent workforce. Based on the foregoing, the Management positions listed below have been created and will be filled over the coming weeks. Applications are invited and encouraged from all interested and qualified Gambians. The positions are as follows:

Financial Controller, Water and Sewerage Business Unit

Position	Financial Controller Water & Sewerage Business Unit [WSBU]
Salary Scale	Grade B of the NAWEC Pay scale
Role Summary	Overall control and responsibility for NAWEC WSBU Financial Management
Reporting Relationships	Reports directly to the Chief Operating Officer of the Water & Sewerage Business Unit and functionally to the Group Finance Director.
Duties and Responsibilities	– Provides leadership in the WSBU with respect to NAWEC’s Finance and Accounting strategy, to optimise the company’s financial performance and strategic position.– Contributes to the development of company strategy in the WSBU and with the Group Finance Director across all areas of the business, challenging assumptions and decision-making as appropriate and providing financial analysis and guidance on all electricity activities, plans, targets and business drivers. – Implement appropriate Financial & Accounting structures for the WSBU with the support and guidance of the Group Finance Director. – Puts in place, mentors and develops a Finance and Accounting team in the WSBU and monitors their performance by means of key performance indicators. – Supports the Group Finance Director in ensuring that company financial systems are robust, compliant and support current activities and future growth. – Ensures the development of corporate budgeting processes and oversees the Annual Budget preparation and its subsequent monitoring and management throughout the Electricity Business Unit. – Implements accounting, finance and cash management policies, as set by the Group Finance Director in the WSBU. – Develops and presents annual accounts for the Board, Stakeholders and for Audit. – Prepares the management accounts, budget monitoring and reporting and financial accounting and reporting for the WSBU in a timely fashion as required by the Group Finance Director. – Corporate finance: implement company policies regarding, capital investment appraisal, disposals and acquisitions, as appropriate to the WSBU. – Establishes a high level of credibility and manages strong working relationships with key stakeholders.
Requirements and Qualifications	Qualified financial accountant (ACCA or ACA or equivalent). Minimum 5 years experience working in the field of financial accounting or financial audit.
Competences
Competency	Detail
Strategy Development	Understands the exigencies of a developing and changing Water & Sewerage Industry and contributes proactively and objectively to corporate strategy development.
Business Planning	The capacity to contribute to the development of a Vision and Business Plan for the WSBU that reflects corporate strategies and financial Ability to build strong a financial team and motivate them to deliver a Business plan and vision realities.
Leadership and Management	Inspires WSBU finance and accounting team by articulating a divisional vision, leading by example and supporting Corporate change initiatives.
Professional Knowledge	Maintains constant self-improvement by staying up to date with developments in the financial discipline and ensures teams are similarly developed.
Results and Performance	The ability to drive for achieving and surpassing targets and achieves this by division Business Plan monitoring, actively delegating authority and proactively developing a Performance Management regime for staff.
Policies and Procedures	Understands the criticality of Finance Policy and Procedures and is constantly pursuing initiatives for continuous improvement.
Systems	The ability and drive to harness information technology to assist Finance in solving its system issues.
Company Financial “watchdog”	Capacity to identify early potential challenges for the WSBU across the financial spectrum including cash flows, expenditure, controls and diligence and generate timely actions.
Financial Information	Understanding the organisational need for timely and accurate management information and delivering it.
Staff Development	Grasps the strategic force of a well-trained and developed workforce and their potential to develop the Finance and Company vision.
Analytical Skills	The ability to visualise, articulate and solve both complex and uncomplicated problems and make decisions that make sense based on all available information.
Product Knowledge	Understanding how water is produced, transmitted and distributed to NAWEC Customers.
Stakeholder Management	Is sensitive to the importance of stakeholders, their identification and the development of appropriate responses.

Senior Internal Audit Manager

Position	Senior Manager Internal Audit
Salary Scale	Grade B of the NAWEC Pay scale
Role Summary	Overall responsibility for NAWEC’s internal audit planning, execution, and reporting
Reporting Relationships	Reports to Group Director Internal Audit
Duties and Responsibilities	Provides a fully professional audit service for all of NAWEC including EBU, WSBU, and all Shared Services Directorates and Projects. · Development of the annual audit plan for approval. · Execute and schedule audit engagements and other tasks per the approved 12-month audit plan. · Personally, carrying out audits as required. · Putting together capable audit Teams who are properly educated and trained to deliver quality audits and support them during assignments. · Monitor the performance of the audit teams through their key performance indicators (KPI) on a quarterly basis. · Reporting monthly to the GDIA on the implementation status of Internal Audit plans. · Ensures that internal audit activities comply with IIA standards and conform to NAWEC policies. · Ensures that recommendations from Internal and External audits are implemented and that such recommendations are incorporated into audit KPIs. · Perform data analytics to identify unusual patterns or trends and investigate remarkable findings· · Develop audit programs to assess internal risks and controls; review and perform tests to ensure comprehensible documentation of audit findings. · Work with management and other members of the auditing team to recommend ways to drive efficiencies and reduce risk in order to make a positive impact on the company’s bottom line
Requirements and Qualifications	Qualified financial accountant (ACCA or ACA or equivalent) and 5 Years post qualification experience with at least 5 years in a senior role in a business with a similar scale and scope to NAWEC.

Competency
Analytical & Critical thinking	Has the capacity to analyse often complex processes and develop sensible conclusions and recommendations.
Communication	Appreciates the value of good communications and is able to report clearly and logically verbally and in writing.
IT Knowledge	Maintains up-to-date facility with IT especially as it pertains to systems and processes
Business Acumen	Is sensitive to the business implications of the role and makes sound business judgements and recommendations
Self-motivation	The determination and confidence to see things through to the conclusion
Meticulousness	Maintains constant attention to detail.
Numeracy	Comfortable and confident with mathematics and numbers.
Professional Knowledge	Stays up to date with Risk management and Audit strategies and developments.
Company knowledge	Understands how NAWEC electricity and water operates at all levels.

Staff Welfare Manager

Position	Staff Welfare Manager
Salary Scale	Grade C of the NAWEC’s pay scale
Role Summary	Supports in delivering HR staff welfare and administrative services
Reporting Relationships	Senior Manager, Human Resources Administration
Duties and Responsibilities	· Participate in the provision of staff welfare services. Ensure the efficient administration and execution of the medical scheme, payroll services, staff loans, and pension scheme, in accordance with the relevant policies and procedures. · Supervise and oversee the effective and efficient delivery of HR administrative services in employee records management, travel arrangements, staff attendance and leave and a range of personnel actions. · Implement HR policies related to recruitment, and employee relations. · Receive, analyse, and follow up to ensure resolution of disciplinary and grievance handling issues, in line with the relevant policies. · Supervise the day-to-day operations of the HR Admin staff. · Participate in the Unit’s work plan, budget and reporting requirements. · Work with HR functions in the Water and Electricity Business Units to provide HR services. · Provide first-line advice on current and existing benefits for employees and managers. · Work with Senior HR Admin Manager to ensure maximum optimization of the modules within the HRIS. · Provide feedback to enhance business processes, and where possible, initiate process improvement to achieve operational excellence through the review and initiation of relevant HR policies. · Work closely with the Senior HR Manager in the monitoring and implementation of the Departmental business plan and related KPIs.
Requirements and Qualifications	Bachelor’s degree in Human Resources Management, Business Administration, Public Administration or CIPD level 3.-A Master’s degree will be an added advantage.-At least 8 years of relevant working in an organisation with a similar scale and scope to NAWEC.

Competency	Detail
Passion and Conviction	Believes sincerely in the potential of Human Resources potential for company success.
Professional Knowledge	Maintains constant self-improvement by staying up to date with developments in Human Resources Management.
Analytical Skills	The ability to visualise, articulate and solve both complex and uncomplicated problems and make decisions that make sense based on all available information.
Results and Performance	The ability and drive to achieve and surpass targets and achieves this by having a plan and monitoring it.
Communications	Maintains strong interpersonal relationships with management and staff and communicates systematically.
Personal Organisation	Manages time well and has the ability to prioritise in a planned environment.
Management & Leadership	Has a clear vision for Human Resource Management and contributes to leading the organisation towards the vision while managing the day-to-day activities well.
Policies and Procedures	Understands the criticality of Human Resources Policy and Procedures and is constantly pursuing initiatives for continuous improvement.
Systems	The ability and drive to harness information technology to assist in the delivery of Human Resources Management tasks.
Human Resources Information	Understanding of the organisational need for timely and accurate management information and delivering it.

Human Resources Development Manager

Position	Human Resources Development Manager
Salary Scale	Grade C of NAWEC’s integrated Pay Scale
Role Summary	Support in the implementation of NAWEC’s Workforce planning processes and Staff Development programs through standardized execution of staff training and development, Performance Management and other key HR Policies and programs.
Reporting Relationships	Senior Manager, Group Human Resources Development
Duties and Responsibilities	· Plan and maintain a proper workforce program for the company, in line with approved structures and NAWEC’s detailed Establishment. · Coordinate Workforce Development processes through the implementation of an annual Training Needs Assessment to determine relevant areas of training for implementation. · Support the Senior Manager in ensuring that the company’s organizational structure is updated regularly. · Support in the development of relevant policies and programs relating to Workforce Planning as well as Training and Development. · Play a leading role in the department’s annual Manpower planning process. Coordinate the induction training for all new hires. · Facilitate Staff Appraisals with all departments through offline and online platforms. · Provide relevant for staff of all categories and set up SMART objectives and performance targets. · Work with relevant Departments in assessing the training needs of staff and developing annual training plans and calendars.Process application for all training, local and overseas and coordinate issues of long-term staff development. · Monitor and evaluate training effectiveness and provide advice to management. · · Any other relevant duties assigned by the Unit head.
Requirements and Qualifications	Bachelors Degree in Human Resources Management, Business Management/Public Admin or CIPD Level 3 Qualification· Master’s Degree will be an added advantage· At least 8 years of relevant working experience in an organization with a similar scale and scope to NAWEC.
Competency	Detail
Passion and Compassion	Believes sincerely in the potential of Human Resources potential for company success.
Professional Knowledge	Maintains constant self-improvement by staying up to date with developments in Human Resources Management.
Analytical Skills	The ability to visualise, articulate and solve both complex and uncomplicated problems and make decisions that make sense based on available information.
Performance and Results	The ability and drive to achieve and surpass targets and achieves this by having a plan and monitoring it.
Communications	Maintains strong interpersonal relationships with management and staff and communicates systematically.
Personal Organization	Manages time well and has the ability to prioritise in a planned environment.
Problem Solving	Ability to think critically in generating and analysing data for effective decision-making.
Confidentiality	Ability to handle sensitive information and maintain discretion at all times.
Analytical and Critical Thinking	Exercise sound judgment and engage in high-impact decision-making in a number of areas and analyze situations and view the implications of certain decisions from a critical perspective.
System	The ability and drive to harness information technology to assist in the delivery of Human Resources Management tasks.

Manager, NAWEC Training Center (NTC)

Position	Manager, NAWEC Training Center
Salary Scale	Grade C of the NAWEC Payscale
Role Summary	Lead, maintain and coordinate the overall activities of the NAWEC Training Institute in delivering the highest standard and quality of Technical and Vocational education to the company’s staff and the public, through the introduction, updating and implementation of relevant policies and processes that befit a Learning Center of excellence.
Reporting Relationships	Senior Manager, Human Resources Development
Duties and Responsibilities	· Lead, coordinate and supervise the day-to-day operation of the NAWEC Training Institute including but not limited to, curriculum development and implementation, course modelling and delivery in a professional and standardized fashion, in line with NAQAA regulations. · Manage the restructuring and rebranding of the NTC into a dynamic and resourceful centre of excellence in Technical and Vocational Training. · Coordinate all material and welfare needs of the school as well staff and students. · Work closely with the Senior Manager in building partnerships with Training Institutions of similar focus and orientation, and strive towards making the Institute user-friendly and attractive to learners. · Ensure effective management of the Training Center and its resources through the development and implementation of progressive policies and guidelines that augur well for a pace-setting T-VET Institute. ·Maintain close working relations with the Workforce and Development Manager, especially in areas that require capacity building for NAWEC staff. · Initiate a holistic Induction program for all new hires. · Appraise staff of the NTC and recommend necessary career development paths where necessary. · Any other relevant function assigned by the Unit Head.
Requirements and Qualifications	Bsc in Business or Public Admin/ HR Management, Talent Management and Development or related areas· A Master’s Degree will be an added advantage· 8 years of experience working in a Training environment
Competency	Detail
Results and Performance oriented	Ability and drive to achieve and surpass targets and achieves this by having a workable plan and monitoring it
Organisation	Understanding of the processes and skills necessary to operate a Training Institute and other modularized programs with a high level of efficiency
Interpersonal	Demonstrate the ability to relate well with staff, students and other stakeholders in a courteous and friendly manner
Time	Be very conscious of timelines and maintains constant self-improvement by staying up to date with developments in the Training Institute
Communication Skills	Maintain strong interpersonal relations with management and communicate systematically with all relevant stakeholders
Team Player	Ability to work effectively on your own as well as in a team, and to be able to make the best out of a team
Confidentiality	Ability to handle sensitive information and maintain discretion at all times.
Analytical and Critical Thinking	Exercise sound judgment and engage in high-impact decision-making in a number of areas and analyze situations and view the implications of all decisions on the performance of the Training Institute
IT Systems	Ability and drive to harness information technology to assist in the delivery of Human Resources Management tasks
Policy & procedure	Ability to formulate policies and procedures based on information of a conceptual nature from varied and complex sources.

Call Center Manager

Position	Manager Call Centre
Salary Scale	Grade C of the NAWEC Pay scale
Role Summary	Responsible for responding to all customer enquiries/complaints received by phone, e-mail, or social media and for the development and management of the NAWEC customer complaints process
Reporting Relationships	Reports to Group Customer Services Director but works closely with COO Electricity and Water & Sewerage
Duties and Responsibilities	· Project manage the establishment of a new Call Centre. · Manage the daily running of the call centre, including sourcing equipment, effective resource planning and applying call centre strategies and operations. · Establish performance KPIs for the centre[speed, efficiency, quality] monitor and report. · Review the performance of staff, identify training needs and plan training sessions. · Develop and maintain manpower plan for the centre and ensure adequate staffing to meet fluctuating needs. · Complaints System Design, develop and implement Customer Complaints process for use throughout NAWEC. · In conjunction with management especially in EBU and WSBU develop management information systems that enable focus on complaints management. · Resolve complex customer complaints or enquiries as necessary or requested in consultation with the organisation.
Requirements and Qualifications	3^rd Level qualification standard

Competency
Communications	Excellent communication skills, both written and verbal.
Analytical	Good analytical skills to interpret data and trends.
Temperament	Relates calmly and objectively with management and staff at all levels and is able to work well under pressure.
Customer Service	Passionate about customer service and demonstrates this by attitude and customer responses.
Leadership	Ability to motivate and inspire the Call Centre team.
Initiative	Not afraid to try new things that improve service.
Knowledge	maintains up-to-date knowledge of call centre industry developments and involvement in networks.
Adaptivity	Flexible and adaptive to changing circumstances and brings others along as well.

All applications, with updated curriculum vitae and credentials, should be submitted to recruitment@nawec.gm. The closing date for all applications is 19^th August 2022, by the close of business.

NB: Applicants must indicate the titles of positions being applied for in the subject section of their emails.

About NAWEC:

At NAWEC we’re proud to live in and work for our country. Our vision is to be among the top best managed and financially viable water and electricity companies in West Africa by the year 2025. Key to achieving this vision is having competent and healthy staff that can deliver on the task in order for us to meet the current and future requirements of the Gambia. That’s where you come in!

About the Gambia:

The Gambia known as ‘The smiling coast of Africa’ is situated in West Africa. It is the smallest country within mainland Africa and is surrounded by Senegal, except for its western coast on the Atlantic Ocean. We have an awesome coastline on our doorstep, plus plenty of cafes, restaurants, along with some amazing provincial villages which makes it a great choice whether you’re seeking a quieter, more rural environment or a greater sense of community, Gambia has a lot to offer.

Projects & Planning Engineer

The Role

The Projects and Planning Engineer will bring his/her experience in project management and asset planning to: assist with the inhouse investigation and delivery of all capital and operational projects and the management of the water supply and wastewater asset planning process to enable effective decision making and long-term planning.

The Person

Must have a degree in Engineering with extensive knowledge in project management and experience working in the Utility Sector.
Projects and Planning Engineer (Job Description)

Non-Revenue Manager Water (Job Description)

The Role

Responsible to lead effective performance of water resource and distribution networks through proactive system monitoring, analysis and operational water resource modelling to support the strategic direction of minimizing and managing water loss. The PersonBachelor’s degree in related operational or functional field such as Chemical, civil, hydraulic engineering or data science is desired with extensive experience in the Utility Sector.

Non-Revenue Manager Water (Job description)

Human Resources & Admin ManagerThe RoleThe HR’s Manager will provide strategic HR and people leadership advice and guidance across the business to ensure staff are motivated to get to work, carry out their work and to return home safely at the end of the day.

The Person

Must have a Master’s Degree or with CIPD with clear visions for Human Resource Management and ability to lead the organisation towards the vision while managing the day-to-day activities.
Human Resources and Admin Manager (Job Description)

Hydraulic Modeler

The Role

The Hydraulic modeler will be responsible for the development, maintenance and operations of water supply hydraulic models and contribute to the development of operations and capex proposals.

The Person

Must have a Degree in Engineering / Environment Science and extensive knowledge of water supply progressive hydraulic modelling and master planning experience.
Hydraulic Modeler (Job Description)

Payment Manager

The Role

The Payment Manager has overall responsibility for Water and Sewerage payments and processes and for revenue reconciliation for Key accounts. The post holder should have a strong functional relationship with the Group Director of Customer Services and her team.

The Person

A recognized Professional 3rd Level Qualification ideally to Masters level with extensive experience and exposure in a Water utility preferably at a senior level with 5 years’ experience

Payment Manager (Job Description)

How to Apply. Please send an e-mail to msise@azorom.com expressing your interest and indicating the position you are interested in along with a brief resume. Your resume should be no more than 2X A4 pages and should include basic information including Name, contact details , Address, Date of Birth, Education and Qualifications along with a brief listing of your employment to date. Please do not send certificates at this time. Dateline for submission of application is 4^th July 2022.